HOW CAN I CONTACT LJ'S?
We are always updating our FAQ and our website to provide the best service for you and your school. If you have any questions, issues, problems, suggestions or feedback please call our office at 201-438-4022 or email firstname.lastname@example.org. We are willing to help out in any manner possible.
WHAT IS MY CHILD'S SCHOOL ID?
The School ID links your child to the school they attend. This is very important and YOU WILL NOT BE ABLE TO ORDER LUNCH OR VIEW SCHOOL HOMEPAGE WITHOUT THIS ID. If you do not receive the ID via a welcome letter from your school, please email: email@example.com and we will email you one.
WHERE IS THE MENU?
You don't have the school ID associated with your child. Follow the directions above to get the ID. Then update your child's info on the My Children Tab.
HOW DO I CREATE AN ACCOUNT OR ORDER A LUNCH MEAL ONLINE?
Go to http://www.ljsfoodservice.com/How-To.htm
CAN I CANCEL A LUNCH MEAL ONLINE?
Yes. Go to http://www.ljsfoodservice.com/How-To.htm Please follow directions to cancel meals.
CAN I CHANGE A LUNCH MEAL ONLINE?
Yes. Go to http://www.ljsfoodservice.com/How-To.htm Please follow directions to change meals.
CAN I ORDER, CHANGE OR CANCEL MY LUNCH MEAL AFTER THE ONLINE DEADLINE?
Yes. Go to http://www.ljsfoodservice.com/How-To.htm Please follow directions to add, cancel or change meals.
WHAT IS THE CANCELLATION POLICY?
Email your childs name, school, grade\teacher and lunch choice to firstname.lastname@example.org after the online cutoff and by 8:00 AM the day the meal is served. If you follow these steps, you will receive a confirmation email. Your LJ's account will be credited within 48 hours, LJ's credits can be banked as future lunch payments.
WHAT IF THE SCHOOL IS CLOSED AND I ORDERED A MEAL?
LJ's is on your school alert system and will automatically credit all meals that have been paid for if your school is closed due to flooding, snow, etc. If your school has a delayed opening and will be serving lunch, you need to call in your cancellation following our "Cancellation Policy".
IS MY CHILD GETTING A MEAL? DID I DO IT CORRECTLY?
Log in using the "Login" tab. Click on the "My Orders" tab. Click on the button that reads "Click Here to Print Coupons or View all Selected Meals". ANY meal that is correctly paid for from the current day going forward will show up when that button is clicked. If your school uses coupons, please print out that page and bring in the coupons on the days meals are served. You will also be AUTOMATICALLY emailed coupons as an attachment when you pay for a meal, any meals paid on credit though will not be emailed.
WHERE ARE MY COUPONS? HOW DO I KNOW IF I NEED THEM?
Your welcome letter will let you know if your school uses coupons. See the section "IS MY CHILD GETTING A MEAL? DID I DO IT CORRECTLY?" in this FAQ for further detail.
WHAT IS A PENDING ORDER?
Pending orders are orders placed that have not been paid for. The causes are: checks\cash not received and processed or your Paypal account is linked to a Debit Card (eChecks).
Pending orders are NOT COMPLETE and will not be sent. You will receive an automated email if you have an order in a "pending status". Please make sure your email address is correct in our system (My Account Info tab after you log in).
If there is anything "wrong" with the invoice (not adding up right, missing meals, wrong meals) your order has not been completed properly.
WHAT ARE MY PAYMENT OPTIONS?
Once you click "Create Invoice" you will have the following options: (You can also view these options from the "My Orders Tab" after you have created the invoices.)
You will be linked to Paypal, enter your payment information on their site. If you choose this option your order will be considered "Complete". If your school uses coupons, they will be immediately available on the "My Orders" tab. Please note eChecks or paypal accounts that link to a bank account instead of a credit card will take 4-5 days to process.
Pay by Check
You will have the option to print out an invoice. Please print invoice and staple check or cash to invoice. Do not send payment to the school. Please send payment to: LJ's Food Service, 49 Wadsworth St, Wallington, NJ 07057.
Once we receive the check, we will send the meals and\or coupons will be ready to print on the "My Orders" tab. If you choose this option your order will be considered "Pending" until the check is received and entered. Meals that are "Pending" will not be sent.
Reinvoice Unpaid Days
If you have multiple invoices OR if your invoice is not totaling properly, please click this button to generate a new invoice. (This option is not available on the My Orders tab).
WHAT IF I DON'T WANT TO OPEN A PAYPAL ACCOUNT?
If you want to pay online, you will need to use paypal.com You can either setup a paypal account OR you can use their "log in as guest" option. We also accept cash and checks. Please see "What are my payment options?"
WHAT CAN I DO IF I FORGOT MY PASSWORD?
You can use the password recover tool on the "Login" tab. Once our system emails you, please do not cut and copy the new password, you will need to type it. If you continue to have trouble, please call 201-438-4022 and we will issue you a new password.
WHAT IS INCLUDED WITH LUNCH? HOW DO THE LUNCHES COME?
LJ's customizes to the needs of each school. If you do not receive a welcome letter from your school, please email: email@example.com and we will send you one. Please check the "School News" tab once you login as well.
WHY DO I HAVE A NEGATIVE BALANCE ON MY ACCOUNT?
If you emailed\called in an add-on meal into our office and it remains unpaid for more than 7 days, we will charge your LJ's account (the cost of the meal plus the add-on fee).
You will need to pay this amount by mailing us a check (49 Wadworth St, Wallington, NJ 07057) or paying it with Paypal on your next order. If you have a negative balance we will not send meals.
HOW DO I ORDER AN ALTERNATE MEAL?
Click on the dropdown arrow (alternative meal) BEFORE you check the checkbox for that day. If you check the checkbox before you choose your alternate meal, the option to select an alternative will be greyed out. If this happens, just uncheck the checkbox.
WHY AM I CHARGED A SERVICE FEE?
As you may know, LJ's online ordering is dynamic as it allows for easy payment options, automatic credits, canceling and changing orders, flexible ordering, more lunch alternatives and up to date School lunch room news. The system is fully automated to make the lunch ordering process as easy as possible. This allows us to provide a better service to the parents and children.
Unfortunately Paypal charges a fee for most of these services, instead of raising the price per lunch, we felt that it would be best to pass along the cost via the process fee. To take full advantage of the system and process fee, it is best to order as many lunches as possible on one invoice. This will allow you to spread the fee amongst as many lunches therefore "lower" the "per lunch" ordered fee. We generally post 2 or 3 menus online so the fee can be spread out. If you can take advantage of advance ordering, you will be able to reduce the cost as opposed to building the fee into the cost of lunch.
As mentioned, the new system is fully automated. The checks are for parents that are reluctant to use a credit card online. The service fee applies to check payments also because a person has to manually go into the system and mark all the meals paid. The only other option was to raise the price of each meal.
WHY AM I CHARGED AN ADD-ON FEE?
Manual orders will be charged an additional $3.00 plus the cost of lunch. Add-on fees are charged for each order that is manually processed after the online cutoff. To avoid the add-on fee, please order meals online before the 48 hour cutoff.
WHAT IF MY CHILD HAS AN ALLERGY?
Please call us if your child has an allergy and we will do everything possible to accommodate them.
WHERE ARE MY CREDITS? HOW DO THEY WORK?
Once you click the "Select Menu" button, you will see the credits on your account. Credits are applied to the parent account, so regardless of which child you select, the credit applies to the parent\username. Once you pay, credits should automatically be deducted from your invoice.